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Crisis Line

(530) 244-0117

(866) 329-7297 Burney-Intermountain Area

(530) 474-1910 Shingletown Area

Shasta Women’s Refuge provides a 24-hour Crisis Line that is the agency's round-the-clock gateway to services for survivors of domestic violence and sexual assault. Trained advocates are available 365 days a year. Calling the Crisis Line is a safe, confidential way to ask questions and to talk with a supportive person who can listen with empathy and understanding.

The Crisis Line provides immediate intervention and assistance to domestic violence and sexual assault survivors who may need counseling, emergency shelter and other services. Crisis Line staff and volunteers are trained to assess immediate safety issues, assist with safety planning and provide information about domestic violence and sexual assault. Advocates can also address a caller's concerns and specific needs, giving options and referrals to help empower the caller in planning.

Advocates are provided training as regulated by the California Emergency Management Agency as outlined in Penal Code section-13835.10. This training is a prerequisite to becoming a Shasta Women’s Refuge Domestic Violence & Sexual Assault Crisis Intervention Counselor. The Refuge works closely with local hospitals, law enforcement, and various partnering agencies working towards the common goal of ending domestic violence & sexual assault in our community.

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